terms and conditions
Terms & Conditions
Effective Date: August 2, 2025
Welcome to Racquet & Paddle Co. By accessing or using our website (the “Site”), purchasing products, or engaging with our services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully.
1. General Information
This Site is owned and operated by Racquet & Paddle Co. (“we,” “our,” “us”). We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes constitutes acceptance of those changes.
2. Eligibility
By using this Site, you confirm that you are at least 18 years old or have parental/guardian consent, and you have the legal capacity to enter into binding agreements.
3. Products & Orders
All product descriptions, prices, and availability are subject to change without notice.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or product availability.
Custom or personalized items are non-refundable unless defective or damaged upon arrival.
4. Payment
We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
Payment must be completed in full before an order is processed and shipped.
All prices are listed in U.S. dollars unless otherwise stated, and applicable taxes and shipping fees will be added at checkout.
5. Shipping & Delivery
Processing times vary; standard items typically ship within 1–3 business days, and personalized items within 5–7 business days.
Shipping times are estimates and may vary depending on the carrier and destination. We are not responsible for delays caused by carriers, weather, or customs.
Risk of loss passes to you upon delivery to the carrier.
6. Returns & Exchanges
Eligible returns must be initiated within 14 days of delivery and be in unused, original condition.
Custom or personalized products cannot be returned unless defective or incorrect due to our error.
You are responsible for return shipping costs unless the item is defective or incorrect.
7. Intellectual Property
All content on this Site, including images, text, graphics, logos, and designs, is the property of Racquet & Paddle Co. and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or Site, including but not limited to lost profits, data loss, or personal injury, to the fullest extent permitted by law.
9. Indemnification
You agree to indemnify and hold harmless Racquet & Paddle Co., its owners, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or your misuse of our products or Site.
10. Governing Law
These Terms are governed by and construed under the laws of the Commonwealth of Massachusetts, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Massachusetts.
11. Contact Us
If you have any questions about these Terms, please contact us at:
store@racquetandpaddleco.com
Massachusetts, USA