Privacy Policy

Effective Date: November 23, 2025
Website: https://www.racquetandpaddleco.com
Business Name: Racquet & Paddle Co.

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1. Introduction

Racquet & Paddle Co. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase on our website.

This Policy is designed to comply with GDPR, CCPA, and applicable U.S. privacy laws.

By using our website, you agree to the practices described in this Policy.

 

2. Information We Collect

A. Information You Provide
• Name
• Email address
• Billing and shipping address
• Phone number (optional)
• Payment details (processed securely by Wix Payments, PayPal, Stripe — we do not store card numbers)
• Order details and personalization information
• Messages sent through contact forms or email

B. Automatically Collected Information
• IP address
• Device and browser type
• Pages visited
• Referring website
• Cookie data
Collected through Wix analytics, Google Analytics, and similar tools.

C. Cookies
We use cookies for:
• Website functionality
• Shopping cart and checkout
• Analytics
• Security
• Marketing and advertising

You may manage cookies through your browser settings.

 

3. Legal Bases for Processing (GDPR)

We process your information based on:
• Contract – to fulfill orders
• Legitimate interests – to operate, secure, and improve the website
• Legal obligations – for tax and accounting purposes
• Consent – for marketing emails and certain cookies

You may withdraw consent at any time.

 

4. How We Use Your Information

We use your information to:
• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve website performance
• Prevent fraud
• Send marketing emails (with your consent)
• Comply with legal requirements

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5. How We Share Your Information

We do not sell or share your personal information for cross-context behavioral advertising.

We share information only with trusted service providers:
• Wix.com (hosting, analytics, security)
• Payment processors (Wix Payments, Stripe, PayPal)
• Shipping carriers (USPS, UPS, FedEx)
• Marketing tools (Google Analytics, Meta Pixel, Pinterest tracking, email marketing apps)
• Legal authorities when required by law

All providers follow appropriate data protection agreements.

 

6. Data Retention

• Order data: up to 7 years for accounting/tax compliance
• Email marketing data: until you unsubscribe
• Support messages: until resolved
• Cookies: based on browser settings

You may request deletion at any time (see Section 7).

 

7. Your Rights (GDPR)

If you are located in the EU/EEA/UK, you have the right to:
• Access your data
• Correct inaccurate data
• Request deletion (Right to be Forgotten)
• Restrict processing
• Object to certain uses
• Request data transfer
• Withdraw consent
• File a complaint with your Data Protection Authority

To exercise your rights, contact: support@racquetandpaddlegifts.com

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8. International Data Transfers

Our website is hosted by Wix, which stores data securely in the United States, Europe, and other regions.
Wix uses Standard Contractual Clauses (SCCs) to support GDPR-compliant data transfers.

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9. Security Measures

We use multiple security practices, including:
• Encrypted payment processing
• SSL-secured checkout
• Secure servers
• Firewalls and malware monitoring
• Limited internal access to personal data

While no system is 100% secure, we make every effort to protect your information.

 

10. Marketing & Opt-Out Options

You will receive marketing emails only if you:
• Opted in during checkout
• Subscribed to our newsletter
• Requested product updates

You may unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us directly.

 

11. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we learn that information has been collected from a child under 13, we will delete it promptly.

 

12. Changes to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised Effective Date.

 

13. Contact Us

Racquet & Paddle Co.
Email: support@racquetandpaddleco.com
Website: https://www.racquetandpaddleco.com